Shipping policy
Effective Date: October 29, 2026
Thank you for shopping with AURABAGS SHOP. Please read our shipping policy carefully to understand how your order will be processed and delivered.
Our brand also includes our official mobile apps — the AURABAGS SHOP app for Android and the AURABAGS SHOP app for iOS — together with our websites and online stores listed above. These policies apply to purchases made through our mobile apps in the same way as purchases made on our websites, and references to our website, online store, or site in these policies include our official mobile apps.
1. Order Processing Time
Most orders are processed within 2–7 business days. Certain made-to-order, oversized, or supplier-fulfilled items may take up to 21 business days, unless otherwise stated on the product page.
Many of our products are fulfilled by third-party suppliers, including Shopify Collective vendors and Printify production partners. Processing times may vary depending on the supplier and product type.
Orders are not processed or shipped on weekends or holidays.
2. Shipping Time & Delivery Estimates
Shipping times vary based on product, supplier location, and destination.
Estimated delivery times:
- Canada: 5–21 business days
- United States: 5–30 business days
- International: 5–35 business days
Please note that these are estimated timeframes and are not guaranteed.
Please Note:
AURABAGS SHOP works with multiple independent suppliers who represent the vendor sources for the products offered on our platform. Our product selection includes furniture, spa and wellness products, home décor, apparel, accessories, and many other categories. Because we work with different suppliers, each supplier may have its own order-processing, handling, fulfillment, and shipping procedures. As a result, shipping times may vary depending on the product, supplier, destination, carrier, and other fulfillment factors.
The shipping timelines provided below are general estimates applicable to products fulfilled by our various suppliers and may vary from one order to another. Each supplier is responsible for processing and shipping orders according to its own fulfillment process and applicable shipping timeline.
If your order has not been delivered within 21 business days from the date it was placed, we encourage you to contact us at "support@aurabags.ca" (mailto:support@aurabags.ca). Our customer support team will follow up on the status of your order and, when necessary, contact the applicable supplier to request an update and assist with resolving the delivery issue.
3. Shipping Rates
Shipping is calculated at checkout. Many items ship free. Products in our print-on-demand and Collective supplier profiles are charged at the supplier rates shown at checkout.
Delivery-scoped products ship only to their stated country. Any shipping charge on your order is shown clearly at checkout before you pay.
4. International Shipping
AURABAGS SHOP ships to Canada, the United States, and select international destinations.
Customers are responsible for:
- Customs duties
- Import taxes
- VAT or other local fees
We are not responsible for delays caused by customs clearance procedures.
5. Order Tracking
Once your order ships, you will receive a confirmation email with tracking information (if available).
Please allow 24–72 hours for tracking updates to appear in the carrier’s system.
Split Shipments
If your order contains items from different suppliers, those items may be shipped in separate packages and may arrive at different times. Each shipment has its own tracking number, which we send you by email when it ships.
6. Shipping Delays
We are not responsible for shipping delays caused by:
- Postal carriers
- Customs processing
- Weather conditions
- Incorrect shipping addresses provided by the customer
If your package appears delayed, please contact the shipping carrier first. You may also contact us for assistance.
7. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered:
- We are not responsible for lost packages.
- Additional shipping fees may apply for reshipment.
8. Lost or Damaged Packages
If your order arrives damaged, please contact us within 14 days of delivery with:
- Your order number
- Clear photos of the damaged product and packaging
We will contact the supplier for review and resolution. All claims are subject to supplier approval.
If your package is marked as delivered but not received, please first check with the shipping carrier and with anyone else at your address who may have received it — then contact us at support@aurabags.ca and we will work with the carrier and the supplier to resolve it, with a replacement or refund based on carrier confirmation.
9. Products shipped from China (Global lines)
Some of our products — those in the CJDropshipping and AURABAGS SHOP Global lines — are manufactured and shipped directly from the manufacturer's facilities in China and travel a long international distance, so the international delivery estimates above apply to them. For hygiene and comfort, we recommend washing and fully drying wearable fashion items and fabric accessories before first wear or use, following the care label. See also the Product Origin, International Fulfilment & Care Notice in our Terms of Service.
Some items may also arrive without retail hang tags, and a temporary shipping odour that fades after airing out or the first wash is normal for long-distance delivery; on their own, these do not qualify an item as defective under our Refund Policy (see point 5 of the Terms of Service notice).
10. Contact Us
For shipping questions, please contact:
AURABAGS SHOP
Email: support@aurabags.ca
Website: www.aurabags.ca
